Senior AI Specialist (Operations) (x/f/m)

<p>Doctolib is looking for you to join us as a <strong class="font-semibold text-foreground">Senior AI Specialist (x/f/m)</strong> at our Berlin location, starting as soon as possible.</p> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground">Doctolib is becoming an <strong class="font-semibold text-foreground">AI-native</strong> company. We are redesigning the way we work, workflow by workflow, and are looking for people who will not only support this transformation, but actively build it. As a <strong class="font-semibold text-foreground">Senior AI Specialist</strong>, you will be the technical builder and <strong class="font-semibold text-foreground">AI Ops Owner</strong> behind AI-powered productivity for our Operations and Customer Success teams.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"> </div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground">You will work in <strong class="font-semibold text-foreground">founder and product mode</strong>: you will own a workflow end to end, from context and agent design to evaluation, and continuously take it to a higher level of automation. Our ambition is to move away from manual case-by-case work towards workflows that run largely autonomously while maintaining a high quality bar. In this way, you will contribute directly to our mission of improving healthcare for everyone.</div> <h2 class="pb-2 pt-4 heading-xl text-foreground">Your Responsibilities</h2> <ul> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Redesign workflows rather than simply automating them:</strong> You analyze the most critical Operations and Customer Success workflows, break down time-consuming processes that require limited judgment, and transform them through the use of AI agents. You set clear objectives for autonomy and quality, and continuously develop them further.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Build and operate AI agents as products:</strong> You develop and manage agents on platforms such as Dust or Claude. Each agent is deployed to production with a defined baseline and relevant metrics such as benefit, usage, and scalability.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Knowledge and context management:</strong> You deliberately curate the context agents need, from templates to core data. The guiding principle is quality over quantity. You ensure that knowledge sources in Confluence, Drive, or Salesforce are always up to date and well structured.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Evaluation and quality assurance:</strong> You define quality standards and establish evaluation routines to identify and address weaknesses such as hallucinations or prompt drift at an early stage. You continuously optimize prompts through systematic user feedback and A/B testing.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">CRM and data integration:</strong> You own the interfaces between CRM systems such as Salesforce and our AI platforms. You automate data flows and work closely with IT to unlock new, valuable data sources for our agents.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Central interface and enablement:</strong> You translate business requirements into technical solutions and bring together stakeholders from Leadership, IT, and Product. You strengthen the team’s AI fluency in the areas of context, agent management, and evaluation.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Impact and measurement:</strong> Rather than inventing new KPIs, you make the success of AI measurable using existing metrics such as time, quality, and cost, and use these insights to guide the next steps in scaling.</li> </ul> <h2 class="pb-2 pt-4 heading-xl text-foreground">Your Profile</h2> <p><em>Since production-ready AI workflows and agent technologies are still relatively new, years of market experience are rare. We therefore deliberately prioritize <strong class="font-semibold text-foreground">potential over years of experience alone</strong>. What matters to us is your ability to learn quickly, your strong product mindset, and your judgment. If you are passionate about this field and bring the necessary skills, we would be delighted to hear from you, even if your profile does not perfectly cover every single aspect.</em></p> <h3 class="pb-2 pt-4 heading-xl text-foreground">What Really Matters to Us, Regardless of the Specific Tool:</h3> <ul> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Learning speed and a production mindset:</strong> You have taught yourself a new technical field from scratch and built something real that people actually used. You can describe precisely what went wrong, such as hallucinations, prompt drift, outdated data, or costs, and how you solved it.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">An instinct for evaluation:</strong> You do not rely on something merely “looking good”. You define a quality bar and measure against it. For you, automation and quality go hand in hand.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Ownership and communication:</strong> You take ownership of a problem end to end, prioritize rigorously, feel comfortable with ambiguity, and make technical topics understandable to non-technical stakeholders.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Technical and data understanding:</strong> You can read and adapt scripts, understand APIs, webhooks, and automation tools such as Make, n8n, and Zapier, and know how CRM data, ideally Salesforce data, flows into AI systems.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Strong communication skills:</strong> You have a confident command of English and can operate at the highest level in our international environment. German at B1 level is sufficient.</li> </ul> <h3 class="pb-2 pt-4 heading-xl text-foreground">We Are Particularly Interested in:</h3> <ul> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Expertise with agent platforms:</strong> You have practical experience with systems such as Dust, Claude, or LangChain. Since tools evolve quickly, we primarily rely on your process understanding and evaluation skills as a sustainable foundation.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Technical depth and data fluency:</strong> You are proficient in languages such as Python or JavaScript and can confidently navigate Salesforce architectures or BI environments such as Tableau and Metabase to manage data flows effectively.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Operations experience:</strong> You have solid experience working with scaled Customer Success or Operations teams and understand their specific dynamics.</li> </ul> <h2 class="pb-2 pt-4 heading-xl text-foreground">What We Offer</h2> <ul> <li class="break-words text-foreground text-base leading-relaxed">A Germany-wide public transport pass sponsored by Doctolib if you work from the office or in hybrid mode</li> <li class="break-words text-foreground text-base leading-relaxed">Company-sponsored health insurance with excellent additional benefits</li> <li class="break-words text-foreground text-base leading-relaxed">28 days of paid vacation, plus one additional day for every full calendar year of employment, up to a maximum of 30 days</li> <li class="break-words text-foreground text-base leading-relaxed">Participation in Doctolib’s long-term employee equity program, DoctoGrowth</li> <li class="break-words text-foreground text-base leading-relaxed">The opportunity to work from abroad for up to 10 days per year</li> <li class="break-words text-foreground text-base leading-relaxed">An occupational pension scheme with an employer contribution of 40%, or 15% during the probationary period</li> <li class="break-words text-foreground text-base leading-relaxed">The Doctolib Parent Care Program, which includes one additional month of parental leave and much more</li> <li class="break-words text-foreground text-base leading-relaxed">Free mental health and coaching sessions through an external partner</li> <li class="break-words text-foreground text-base leading-relaxed">In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers</li> <li class="break-words text-foreground text-base leading-relaxed">A subsidized sports program with our partner Urban Sports Club</li> <li class="break-words text-foreground text-base leading-relaxed">For caregivers and employees with disabilities, we offer support that includes more flexible working hours, additional leave for medical reasons, and psychological support</li> </ul> <h2 class="pb-2 pt-4 heading-xl text-foreground">The Interview Process</h2> <ul> <li class="break-words text-foreground text-base leading-relaxed">Interview with Talent</li> <li class="break-words text-foreground text-base leading-relaxed">Hiring Manager interview</li> <li class="break-words text-foreground text-base leading-relaxed">On-site case study</li> <li class="break-words text-foreground text-base leading-relaxed">Final interview with VP</li> <li class="break-words text-foreground text-base leading-relaxed">Reference checks</li> <li class="break-words text-foreground text-base leading-relaxed">Offer</li> </ul> <h2><strong>Job Details</strong><strong><br></strong></h2> <ul> <li class="break-words text-foreground text-base leading-relaxed">Permanent position</li> <li class="break-words text-foreground text-base leading-relaxed">Full-time</li> <li class="break-words text-foreground text-base leading-relaxed">Location: Berlin</li> <li class="break-words text-foreground text-base leading-relaxed">Start date: July</li> <li class="break-words text-foreground text-base leading-relaxed">Hybrid, 2 days working from home per week</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"><em>Our vision is to improve the health of everyone. This is also reflected in our recruitment process. We evaluate applications exclusively on the basis of qualifications and motivation. We do not tolerate discrimination.</em></div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"><em>The more diverse our team and ideas are, the more our product can contribute to improving the health of our users. That is why we invite you to apply, regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.</em></div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"> </div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"><em>To ensure equal opportunities, you may omit information such as photos, age, and similar details from your application. Please let us know what accommodations we can make to support you in the best possible way.</em></div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"><em>We look forward to digitalizing healthcare together with you!</em></div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"> </div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @md:pt-2 @md:pb-[10px] @md:leading-relaxed text-base leading-relaxed text-foreground"><em>All information provided will be processed by Doctolib for application management purposes. For details on data processing, please click <a class="break-all font-semibold transition-all duration-200 ease-in-out hover:underline text-highlight hover:text-highlight-400 active:text-highlight-dark" href="https://doctolib.legal/B2C-Privacy-Policy-Career-DE" target="_blank">here</a>. If you have any questions or would like to exercise your rights, please contact hr.dataprivacy(at)<a class="break-all font-semibold transition-all duration-200 ease-in-out hover:underline text-highlight hover:text-highlight-400 active:text-highlight-dark" href="http://doctolib.com/" target="_blank">doctolib.com</a>.</em></div> <section class="account-page__wrapper page-layout page-layout--primary-panel-workspace page-layout--medium" data-test-settings-wrapper="" data-test-page-layout=""> <div class="page-layout__grid-container"> <div class="page-layout__workspace" data-test-page-layout-workspace=""> <div class="account-page-workspace-content" data-test-account-page-workspace="" data-artdeco-is-focused="true"> <div class="setting-container"> <div class="setting-group" data-test-promotion-settings-page=""> <div class="setting-group__list"> <div class="ember-view setting-group-item promotion-settings-page__item" data-test-selector="setting-group-item"> <div class="setting-item-core__grid-container" data-test-setting-item="form-closed" data-test-promotion-tag-setting="" data-live-test-promotion-tag-setting="" data-live-test-setting-item=""> <div class="setting-item-core__right-pane"> <div class="ember-view setting-item-core__state t-14 t-black--light" data-test-selector="setting-item-core-state" data-test-promotion-tag-setting-state=""><span style="color: rgb(255, 255, 255);">#LI-MZ1</span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class=""></section> <div id="ember206" class="ember-view messaging-side-panel__overlay"></div> <p> </p> <section class="account-page__wrapper page-layout page-layout--primary-panel-workspace page-layout--medium" data-test-settings-wrapper="" data-test-page-layout=""> <div class="page-layout__grid-container"> <div class="page-layout__workspace" data-test-page-layout-workspace=""> <div class="account-page-workspace-content" data-test-account-page-workspace="" data-artdeco-is-focused="true"> <div class="setting-container"> <div class="setting-group" data-test-promotion-settings-page=""> <div class="setting-group__list"> <div class="ember-view setting-group-item promotion-settings-page__item" data-test-selector="setting-group-item"> <div class="setting-item-core__grid-container" data-test-setting-item="form-closed" data-test-promotion-tag-setting="" data-live-test-promotion-tag-setting="" data-live-test-setting-item=""> <div class="setting-item-core__right-pane"> <div class="ember-view setting-item-core__state t-14 t-black--light" data-test-selector="setting-item-core-state" data-test-promotion-tag-setting-state=""><span style="color: rgb(255, 255, 255);">#LI-MZ1</span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> Find more English Speaking Jobs in Germany on Arbeitnow